Data Processing Addendum
Last updated: May 2026
This Data Processing Addendum (DPA) governs the personal data OwnersPal processes on your behalf when you use the Service. If you're a US-based small business, you most likely don't need a signed copy — but it's here if your customers, your legal team, or your insurer asks. The terms below mirror the IAPP standard processor DPA, adjusted for OwnersPal's subprocessor list at /subprocessors.
How to use this page
Read it once. If your policies require a fully-executed instrument, download the Markdown, counter-sign, and email it to privacy@ownerspal.app. We'll counter-sign and return within five business days. Otherwise, your use of the Service constitutes acceptance.
Download DPA (Markdown)1. Scope and roles
Cuando utiliza OwnersPal, usted (el Cliente) es el responsable del tratamiento de cualquier dato personal que envíe: las reseñas, los testimonios de clientes que publica en su propio sitio web, los clientes potenciales, las listas de contactos y los tokens de cuentas publicitarias de sus clientes, así como las reservas, los pedidos, las solicitudes de presupuesto y las inscripciones en lista de espera que sus clientes envíen a través de su sitio web de OwnersPal. OwnersPal es el encargado del tratamiento de esos datos. Este DPA cubre el RGPD, el RGPD del Reino Unido, la CCPA/CPRA y otras leyes de privacidad comparables en la medida en que le sean aplicables. No cubre los datos que OwnersPal recopila directamente de usted en calidad de responsable (correo de facturación, inicio de sesión, analíticas del producto): eso se trata en nuestra Política de Privacidad publicada.
2. Subject matter, duration, nature, and purpose
Objeto: los datos personales que usted o sus usuarios finales envían al Servicio. Duración: mientras su suscripción esté activa, más cualquier conservación posterior a la terminación necesaria para la eliminación o exportación. Naturaleza y finalidad: prestar el Servicio (generación de contenido, gestión de publicidad, monitorización de reseñas, importación de los testimonios que publica en su propio sitio web, captación de clientes potenciales, gestión de reservas, recepción de pedidos y presupuestos, gestión de listas de espera, fichas, analíticas y cualquier tratamiento auxiliar estrictamente necesario para ofrecer esas funciones). Interesados: sus clientes y posibles clientes, además de su propio personal que utiliza OwnersPal. Categorías de datos: nombres, direcciones de correo electrónico, números de teléfono, direcciones postales, texto libre de los formularios de captación, datos de reservas y citas (por ejemplo, la hora solicitada y el número de comensales), texto libre de pedidos y presupuestos, contenido de reseñas públicas, testimonios de clientes publicados en su sitio web (incluidos los nombres y las palabras de los clientes tal como usted los publicó), metadatos de fichas públicas y tokens de acceso a plataformas publicitarias que usted autorice. No envíe datos de categorías especiales (salud, biométricos, etc.) salvo que lo hayamos acordado por escrito. El Servicio también genera estadísticas agregadas de su sitio web publicado: contadores diarios de páginas vistas y toques en botones con una fuente de tráfico aproximada (un dominio de referencia o «directo»). Estos contadores no usan cookies ni identificadores de dispositivo, no conservan direcciones IP, no pueden vincularse a ninguna persona y se conservan durante 13 meses continuos.
3. Customer instructions
OwnersPal processes personal data only on your documented instructions. The settings you configure in the OwnersPal dashboard — platform connections, audience definitions, approval rules, administrative actions — are your documented instructions for GDPR Article 28(3)(a). If we ever think one of those instructions is unlawful, we'll tell you promptly; we don't give legal advice.
4. Subprocessors
The current list of OwnersPal subprocessors is the page at /subprocessors. It's the single source of truth — we update it whenever a vendor changes. We'll give you at least 30 days' notice before adding a new subprocessor; if you object in writing during that window and we can't reach agreement, you can terminate the affected part of the Service. OwnersPal remains responsible to you for everything our subprocessors do.
5. Security measures
OwnersPal maintains appropriate technical and organizational safeguards: TLS 1.2+ in transit and AES-256 at rest; least-privilege access with audit logging; quarterly access reviews; written confidentiality and privacy training for staff; dependency scanning and patch management; backup and disaster recovery suitable for a SaaS of this scale. The measures above are our commitments as of the date above and may evolve, but won't materially weaken.
6. Personal-data breach
If we confirm a personal-data breach that affects your data, we'll notify you without undue delay and within 72 hours. The notice will include what we know at that point: nature of the breach, categories and approximate count of affected records, likely consequences, and what we've done about it.
7. Data-subject requests
We'll help you respond to requests your customers make to exercise their rights — access, rectification, erasure, restriction, portability, objection. If we get a request directly that's about your data, we'll forward it to you and won't respond on your behalf unless we're legally required to.
8. International transfers
Where personal data leaves the EEA, UK, or Switzerland in the course of providing the Service, OwnersPal uses a valid transfer mechanism — including the EU Standard Contractual Clauses (Commission Implementing Decision (EU) 2021/914) and the UK IDTA — incorporated here by reference. You're entering the relevant module(s) of those clauses with OwnersPal and authorizing OwnersPal to enter them with our subprocessors on your behalf.
9. Audit
We make available the information necessary to show we're meeting this DPA, including written responses to reasonable security questionnaires. If we obtain a SOC 2 / ISO 27001 report, sharing that under NDA satisfies your audit right under GDPR Art. 28(3)(h). Otherwise, you can audit on-site once per twelve months with 30 days' notice, at your expense, during normal business hours — without disrupting operations or accessing other customers' data.
10. Return and deletion of data
When your subscription ends, you choose — within 45 days — between (a) a machine-readable export of your personal data, or (b) deletion with a written certificate. If we're legally required to hold something longer, we keep it under the protections of this DPA. We may also keep salted-hash audit records strictly for abuse-prevention and legal defense (the May 2026 PII-hardening pass replaced plaintext email with HMAC-SHA256 hashes for the account-deletion audit trail) — those records aren't personal data of the deleted person.
11. Term
This DPA is effective on the date above and runs for the term of your subscription. Sections 6, 7, 9, 10, and anything else that should survive by its nature, do.
Questions, audit responses, or a signed copy: